Southwest Tweaks Its No-Show Policy

10:39 am
Fri September 13, 2013

Southwest Tweaks Its No-Show Policy

Lead in text: 
Southwest Airlines is changing the way it handles no-shows. Passengers could lose money if they don't cancel or change reservations ahead of time.
Starting today, Southwest Airlines' passengers must notify the airline if they plan to skip a flight. Welcome to the carrier's new "no show" policy. If travelers with nonrefundable fares or a portion of those fares that are not used, canceled or changed at least 10 minutes before departure, they will lose the unused portion of full fares and the remaining reservation will be canceled.