Online Sellers Pop Up In Real Life, For A Limited Time Only | KERA News

Online Sellers Pop Up In Real Life, For A Limited Time Only

Dec 25, 2014
Originally published on December 29, 2014 11:13 am

One-click shopping is changing the ways people shop and retailers sell their wares. But some online retailers are opening physical stores — some of which last as short as a day. (This story originally aired on All Things Considered on July 28, 2014.)

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Transcript

ROBERT SIEGEL, HOST:

Many of you opened gifts today that were bought with a tap on a mobile app. That got us thinking about a business model NPR's Elise Hu looked into a few months back. While online sellers rely on the ease of smartphones and tablets, some have also been opening physical stores.

ELISE HU, BYLINE: On this bustling corner in New York's SoHo neighborhood, you'll find what was once the Bowery subway station.

JOEL LAPADULA: And actually, right here we have the staircase going down to what was the subway.

HU: Today, Joel LaPadula rents out this corner spot to a retail company selling pants at 40 percent off. Other days, this space serves as a test kitchen and bar or it hosts showrooms for press events. The one thing this place doesn't do is anything permanent.

LAPADULA: Pop-ups, or this idea of selling something for a temporary period of time, has been around since human trade has been around.

HU: So what happens when human trade is over the Internet? Boom times for more temporary physical spaces. And industry is springing up around pop-ups. LaPadula works for OpenHouse, a company that owns storefronts in the always fashion-forward SoHo and rents them out for retail, promotional events, exhibits - whatever clients need.

LAPADULA: As long as they can change it back, they can do whatever they want.

HU: Leases can last as short as a single day, or shorter.

LAPADULA: Trojan condoms was the shortest, so it was about 20 minutes.

HU: Los Angeles-based industry consultant Syama Meagher has been watching pop-up retailing develop for the last half decade.

SYAMA MEAGHER: With food trucks becoming more and more open and available and kind of the migration bringing that, I actually think that pop-up shops kind of followed suit.

HU: As consumers do more and more on our mobile devices, the short-term leases promised by pop-ups mean brands can be more mobile too, moving around to where their customers cluster.

MEAGHER: Larger online brands are bridging together these empty spaces and starting to find ways to get in front of their customers.

HU: The old retail world meant long-established brands existed first in brick-and-mortar stores, then they expanded online. Now LaPadula says the model is flipped.

LAPADULA: And the business model is innovative in a way. And that's because you can now start a company on the Internet, and then there's this intermediary step between a brick-and-mortar where you can pop up and have tactile, real experience.

HU: That clicks-to-bricks model, as the marketing folks call it, is exactly what happened with the eyewear brand Warby Parker. Dave Gilboa is one Warby Parker's co-founders.

DAVE GILBOA: We're kind of learning as we go along.

HU: They learned first by using their apartment as a showroom. They also experimented with a traveling bus full of frames, and they used pop-up stores as labs.

GILBOA: It was just kind of a fun place for us to really experiment.

What time's your appointment?

HU: While you can easily buy Warby Parker frames without ever stepping foot into a store and many people do, the glasses brand found many of its customers still crave a physical experience. So what were once pop-ups have become something permanent.

GILBOA: Right now we're in our Greene Street store in SoHo. So this is the first store that we opened.

HU: Floor-to-ceiling bookshelves line the walls of this sprawling store, displaying alternating columns of books and the complete Warby Parker glasses line. Since opening this location, the company has signed two more long-term leases for New York stores. Co-founder Gilboa.

GILBOA: There's still something tangible that you can't replace when you're walking into a store, engaging all five senses.

HU: The shopping option now before us engage not just all of our senses, but all our spaces - real life and virtual. Syama Meagher.

MEAGHER: You're going to have a chance to experience brands unlike you have before - in your hands, in your face and in your mind and on your phone all at once, all the time.

HU: A lot for customers to consider. For the brands, experimenting with spaces that don't last can lead to a lasting business. Elise Hu, NPR News. Transcript provided by NPR, Copyright NPR.